Cancel, Return Policy & Refund policy
Cancel, Return Policy & Refund Policy
Thank you for your continued support and for the confidence that you have placed in us. I would like to assure you that we do not take this confidence for granted.
At nalam Traditions, we work as one team with a common purpose – to provide best-in-class service to our little customers. Our philosophy has always centred on our belief that all the products should be shipped with good quality packaging and in time for your little ones nutritional needs.
If unfortunately you have to cancel an order, please do so within 02 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund after deducting a transaction charge of 2.5%.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible for replacement only in cases where there are defects found with the product.
WHAT IS THIS STORE’S RETURN POLICY?
Items may be returned or exchanged within 07 days .
To be eligible for a return, your item must be unused and in the same condition as you received it. Items must be returned within 07 days of the item ship date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then a replacement shall be sent to you, the amount shall not be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
NON-RETURNABLE ITEMS:
- Items purchased on SALE
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 07 days after delivery
EXCEPTIONS:
We take great care in packaging our products but if the item arrives damaged we will either replace it as long as you let us know within 24 hours of receiving your package (as determined by tracking) with an unboxing video(Video should capture from parcel opening to till last). If you feel that your packaging is damaged, please do not accept the parcel and send it back to us and leave us a message at 9047494061 or mail us at nalamtraditions@gmail.com. We will request a photo of the damaged item as well.
SHIPPING POLICY DUE TO COVID – 19 RESTRICTIONS:
Shipping is done to all serviceable locations during the lockdown. For Restricted locality, the delivery agents will be unable to deliver the package and hence the customers are requested to collect the package from the nearest courier office.